FAQs
Welcome to the BeSeen Pet Co FAQs page! Here, we’ve answered some of the most common questions about our LED pet products, so you can get the most out of your shopping experience. If you have further questions, feel free to reach out to our customer support team.
1. What types of products do you offer?
We specialise in LED illuminated pet wear, including harnesses, collars, leads, and necklaces. Our products are designed to provide visibility and safety during low-light conditions, such as early morning or evening walks.
2. How do the LED products work?
Our LED products use bright LED lights powered by USB rechargeable batteries. The light settings often include quick flash, slow flash and steady modes to suit different needs and lighting conditions. This makes your pet highly visible to you, vehicles, and other pedestrians.
3. Are the LED products rechargeable?
Our LED accessories come with built-in rechargeable batteries, which can be easily charged using a USB cable (provided with your purchase). Simply plug in and let it charge for a few hours, and your pet's gear will be ready for use again.
4. Are your LED products water-resistant?
Our LED collars, leads and necklaces are designed to be water-resistant. While they are built to withstand splashes, light rain, or dew, we do not recommend submerging them completely in water or using them during heavy rain.
Unfortunately our LED HiVis Light Up harnesses are not water resistant and will become damaged if exposed to water. Additionally, moisture can compromise the integrity of the harness its material and LED durability. To ensure longevity and optimal performance, it's best to keep LED HiVis Light Up dog harnesses dry.
5. Can I adjust the fit of the LED harnesses and collars?
Absolutely! Our LED harnesses and collars are fully adjustable to ensure a comfortable and secure fit for pets of all sizes. Please check our sizing guide for the best fit for your furry friend.
6. How long do the LED lights last?
The battery life varies depending on the usage and setting (steady light vs. flashing). For rechargeable products, a full charge usually offers several hours of continuous use. Detailed information about battery life is provided with each product description.
7. Are the LED lights safe for my pet's eyes?
Yes, the LED lights in our products are designed to be bright enough for visibility while remaining completely safe for your pet’s eyes. For added comfort, we recommend turning on the lights after securing the product on your pet.
8. How do I clean the LED products?
To clean your LED accessories, gently wipe them with a damp cloth. Be sure to avoid soaking the product to protect the electrical components from water damage.
9. Can I use the LED lead with any collar or harness?
Yes, our LED leashes are designed to be compatible with most collars and harnesses, including our own LED collars and harnesses.
10. What if I need help with my order?
If you have any questions or need assistance with your order, our customer support team is happy to help. Please contact us via email or through our website's contact form.
11. Can I change or cancel my order?
We try and ship our products as soon as possible, so please email us right away if a change needs to be made. If we're able to do so we can update your order. Otherwise, a refund / exchange can always be done!
We hope these answers provide clarity on our products and services. Thank you for choosing BeSeen Pet Co—where safety and style shine bright!